Responsible Gaming
betfun is committed to providing a safe, fair, and enjoyable environment for all players. We believe gambling should always be entertainment β never a source of financial stress or personal harm.
Our Commitment
At betfun, responsible gaming is not a legal footnote β it is a core operating principle. We have built practical tools directly into the platform so that every player across Bangladesh, whether in Dhaka, Chittagong, Sylhet, or Cox's Bazar, can set meaningful boundaries around their gambling activity and access help quickly if they ever need it.
Gambling is a legal leisure activity for adults, and the large majority of betfun players enjoy it without any difficulty. However, we recognise that for a small percentage of people, gambling can become problematic. betfun takes that reality seriously. This page explains the safeguards we have put in place, the warning signs to watch for, and the steps you can take β or that betfun can take on your behalf β if gambling stops being fun.
If you feel that you or someone you know may have a gambling problem, please contact our support team immediately at [email protected]. We are here to help, not to judge.
Age Restriction
Our minimum age requirement is 21 years. This limit exists to protect young people from the financial and psychological risks associated with gambling before they have the maturity and financial independence to manage those risks responsibly.
During Know Your Customer (KYC) verification, betfun requires players to submit a government-issued photo identification document β such as a National Identity Card or passport β that clearly shows their date of birth. Any account found to belong to a person under 21 will be suspended immediately, all funds will be returned, and the case will be reviewed in accordance with our AML and compliance obligations.
If you are a parent or guardian and you believe a minor may have accessed betfun using your device or payment details, please contact [email protected] without delay. We will act quickly to investigate and close the account.
Player Protection Tools
betfun provides a suite of responsible gaming tools that you can activate at any time by contacting our support team at [email protected]. All requests are processed promptly. You do not need to justify why you want to use these tools β requesting them is always the right call.
You can set a daily, weekly, or monthly deposit limit on your betfun account. Once your chosen limit is reached, no further deposits will be accepted for that period β regardless of your payment method (bKash, Nagad, Rocket, Upay, Visa, or Mastercard). Reducing a deposit limit takes effect immediately. Increasing a limit requires a mandatory 7-day cooling-off period before it activates, giving you time to reconsider.
If you feel you need a short break from gambling, you can request a time-out period of 24 hours, 7 days, or 30 days. During a time-out, your account will be temporarily suspended β you cannot log in, deposit, or place bets. Your account balance is preserved and will be accessible again once the time-out period expires. Time-outs cannot be cancelled early; this is intentional, to make the break meaningful.
Self-exclusion is a longer-term measure for players who feel they have lost control of their gambling. You can request self-exclusion for a period of 6 months, 1 year, 2 years, or permanently. During self-exclusion, your account is fully closed, you will be removed from all marketing lists, and you will not be able to reopen your account until the exclusion period ends β or ever, if you chose permanent exclusion. betfun will not accept a request to lift a self-exclusion before its agreed end date. If you choose permanent self-exclusion, that decision is final.
In addition to deposit limits, you can request a maximum single-bet limit or a total daily/weekly loss limit expressed in Bangladeshi Taka (৳). Once your loss limit is reached for the period, no further bets can be placed until the limit resets. This tool is particularly useful for players who find it easy to chase losses during a losing streak.
You can ask betfun to send you an on-screen reminder after a set period of continuous play β for example, after 60 or 120 minutes of activity. This reminder prompts you to pause, review your activity, and decide consciously whether to continue. It is a small measure, but research consistently shows that awareness of session length is one of the most effective responsible gaming interventions available.
At any time, you can request a full breakdown of your betting history, deposit totals, withdrawal totals, and net profit/loss over any time period. Having clear, factual data about your gambling activity is one of the most powerful tools for maintaining control. Many players are surprised by the true picture when they see their numbers objectively β and that awareness is the first step to responsible play.
Warning Signs
Problem gambling can develop gradually. The following checklist covers behaviours and feelings that may indicate gambling is moving beyond entertainment and becoming a problem. Be honest with yourself when reading through these signs.
β οΈ If you answered "yes" to two or more of these questions, we strongly encourage you to contact our support team at [email protected] and request a time-out or self-exclusion. You can also reach out to a gambling support organisation in Bangladesh for confidential guidance. Taking action early is always better than waiting until the problem becomes serious.
How to Get Help
Reaching out for help is a sign of strength, not weakness. If you believe gambling is affecting your life, your finances, or the people around you, betfun's support team is available to assist you in activating any of the responsible gaming tools listed above β quickly and without judgment.
Send an email to [email protected] with the subject line "Responsible Gaming Request". State clearly which tool you wish to activate (deposit limit, time-out, self-exclusion, etc.) and the parameters you want applied.
Our team will verify your identity to ensure the request is coming from the account holder. This is a security step to prevent third parties from locking your account without your consent.
Once verified, the requested limit or exclusion will be applied to your account immediately. You will receive a confirmation email. For self-exclusion requests, your account will be closed within 24 hours of verification.
If you feel you need professional help beyond account-level tools, we encourage you to speak with a healthcare professional or counsellor in your area. Gambling disorder is a recognised condition and effective support is available across Bangladesh.
Tips for Safe Play
Underage Protection
betfun uses a combination of age-verification checks at registration, KYC document review before withdrawals, and algorithmic behaviour monitoring to identify accounts that may be operated by minors. Any account identified as belonging to a person under 21 will be suspended and all funds will be returned.
Parents and guardians can also take independent steps to prevent minors from accessing online gambling platforms. We recommend using device-level parental controls available on Android and iOS devices, as well as network-level filtering tools that allow you to block categories of websites across your home Wi-Fi network. These tools operate independently of betfun and add an extra layer of protection.
β Our promise: betfun will never knowingly allow a person under 21 years of age to hold an active account or to gamble on our platform. If you have any concern about underage access, contact [email protected] immediately and we will investigate within 24 hours.