betfun Privacy Policy

When you create a betfun account, we collect the following information:

• Full legal name — required to verify your identity and comply with anti-money laundering (AML) obligations;
• Date of birth — required to confirm you meet the minimum age requirement of 21 years;
• Residential address — including district, division (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh), and postcode;
• Email address — used for account communications, security notifications, and (where opted in) promotional messages;
• Mobile phone number — used for account verification, two-factor authentication, and support communications;
• Username and encrypted password — credentials used to access your betfun account. Passwords are stored as one-way hashed values; betfun staff cannot view your plain-text password.

To comply with Know Your Customer (KYC) requirements and to prevent fraud and money laundering, betfun may request the following documents at account opening or prior to processing a withdrawal:

• Government-issued photo ID (National Identity Card, passport, or driving licence);
• Proof of address (utility bill, bank statement, or official correspondence dated within the last 90 days);
• Proof of payment method ownership (e.g., a screenshot of your bKash or Nagad wallet displaying your registered name and number).

KYC documents are stored in access-controlled, encrypted environments and are retained only for as long as required by applicable law and our internal compliance obligations.

When you make a deposit or withdrawal on betfun, we collect transaction metadata including:

• Payment method type (bKash, Nagad, Rocket, Upay, Visa, Mastercard);
• Transaction reference numbers and timestamps (Bangladesh Standard Time, UTC+6);
• Deposit and withdrawal amounts in Bangladeshi Taka (৳);
• Account balance history for compliance and dispute resolution purposes.

betfun does not store full card numbers, CVV codes, or mobile wallet PINs. All sensitive payment credentials are processed exclusively by our payment partners under their own PCI-DSS-compliant security frameworks.

When you browse or interact with the betfun Platform, we automatically collect certain technical data:

• IP address — used to detect your approximate geographic location, enforce jurisdictional restrictions, and identify suspicious login activity;
• Device information — operating system, browser type and version, screen resolution, and device identifiers;
• Session data — pages visited, time spent, bet history, game session logs, and click patterns;
• Cookies and similar technologies — see our Cookie section below for full details.

When you contact betfun's customer support team via email, live chat, or any other channel, we retain records of:

• The content of your message and our responses;
• Your contact details as provided at the time of the communication;
• The nature, date, and resolution status of any dispute or complaint raised.

These records are retained to improve our service quality, resolve future disputes, and maintain an audit trail of support interactions.

betfun shares personal data with carefully selected third-party service providers solely to the extent necessary to operate the Platform. These providers include:

• Payment processors — bKash, Nagad, Rocket, Upay, Visa, and Mastercard partner networks, for the purpose of processing deposits and withdrawals;
• KYC and identity verification providers — to perform document verification checks required under our AML compliance programme;
• Game software providers — including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi, who may collect session-level technical data as part of game delivery;
• Hosting and infrastructure providers — cloud and data centre partners who store betfun's servers under strict data processing agreements.

All third-party processors are bound by contractual data processing agreements that prohibit them from using your data for any purpose other than the specific service they provide to betfun.

betfun may disclose personal data to law enforcement agencies, courts, regulatory bodies, or other government authorities where required to do so by applicable law, a valid court order, or a lawful regulatory request. In such cases, betfun will disclose only the minimum data required to satisfy the legal obligation and will endeavour to notify the affected user where permitted by law to do so.

betfun does not sell, rent, barter, or otherwise commercially transfer your personal data to any third party for advertising, profiling, or data-brokering purposes. This commitment applies regardless of whether the data is in identifiable or pseudonymised form.

These cookies are required for the Platform to function. They enable core features such as maintaining your logged-in session, storing your language preference, and keeping your active bet slip intact across page navigations. These cookies cannot be disabled without breaking core Platform functionality.

These cookies remember choices you make on the Platform — such as your preferred deposit method or display settings — so that you do not need to re-enter them on each visit. They improve your experience but are not strictly required for core functionality.

These cookies collect anonymised data about how visitors use the betfun Platform — which pages are visited most frequently, how long users spend on each page, and where users exit. This data is used in aggregate form only and is never linked back to an individual user. It helps betfun improve site performance and usability for all players.

You have the right to request a copy of all personal data betfun holds about you. We will provide this information in a structured, readable format within 30 days of receiving a valid request. A reasonable administration fee may apply for excessive or repetitive requests.

If any personal data betfun holds about you is inaccurate or incomplete, you have the right to request its correction. You may update certain account details directly via the betfun account settings panel. For corrections to identity documents or KYC records, please contact support.

You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected. Please note that betfun is required by AML and financial record-keeping regulations to retain certain transaction and identity data for a minimum statutory period even after account closure. Data that falls within these mandatory retention categories cannot be erased until the retention period expires.

You may request that betfun restrict the processing of your personal data in certain circumstances — for example, if you contest the accuracy of the data or have objected to its processing pending verification of our legitimate grounds. During a restriction period, betfun will store your data but will not actively process it beyond what is required by law.

If you have opted in to receive promotional communications from betfun, you may withdraw that consent at any time. You can opt out by contacting [email protected] or by following the unsubscribe instructions included in any marketing email we send you. Withdrawing marketing consent does not affect the lawfulness of processing carried out prior to withdrawal, and it does not affect the processing of data required to operate your account.